north american inbound call centre Archives -
05
Jun

What Are Some Pros to hiring Virtual Receptionists?

Virtual Receptionists are becoming a ‘must’  for business owners. For the last 10 years, there has been an increase in Virtual Receptionists coming into the job market. When you hire an in-house receptionist, you as an employer will have to submit monthly remittances...
27
May

Is there a pay as you go Answering Service?

We’re here to tell you a little bit about BaseTend! We offer a pay as you go answering service. With Basetend Communications you receive a pay-as-you-go answering service. You are only charged for the talk time of that call. So if a call lasts 3 minutes you are charged for...
16
May

BaseTend – What is a Virtual Receptionist?

Is having a receptionist costly? Have you ever heard of a virtual receptionist? Defining a Virtual Receptionist We are a group of friendly people who handle your calls when you’re busy. We treat your clients with the respect that you would yourself and do our best to handle...
29
Apr

Virtual Assistant- How to Choose The Perfect One

So you’ve decided that you need some help with your business. After doing a bit of researching you stumble upon the idea of having a virtual assistant. After weighing the pros and cons you decide to take a leap of faith and hire a virtual assistant. First thing is you need...
22
Apr

Misconceptions of Virtual Assistants

Many business owners are reluctant when it comes to hiring a professional receptionist because it takes expert skills to handle calls and customer service tasks on a regular basis. A number of companies counter this issue by employing a straightforward strategy: hire virtual...
15
Apr

Characteristics of a Good Customer Service Agent

We have all experienced a bad customer service agent at one point or another. When this happens it really makes you think about what characteristics a good customer service agent should embody. When you think of a customer service agent, what are some characteristics of a good...
07
Apr

5 Tips For Handling Your Business Calls

You know that every call is important to your business, whether it creates a sale, or it’s an angry customer. It’s a way to learn from your mistakes. How you talk on the phone is extremely important and can be a big deciding factor on your returning business. We all...
01
Apr

Do you need a Virtual Receptionist?

Why do I need a Virtual Receptionist? Have you ever thought, wow I really need a receptionist but not someone full time for the number of calls you might have in the run of a day? Have you ever thought about hiring a virtual receptionist? There are many benefits to hiring a...
04
Dec

Never Miss a Call by Availing the Service of BaseTend Receptionists!

Are you unable to handle your client’s incoming calls due to your busy schedule? But you don’t want to hire a receptionist because it is very costly and time-consuming? If your answer is yes, then you are at the right place. In this era of cut-throat competition, you...
20
Nov

Leave an Everlasting Positive Impression on Your Clients by Availing Our Virtual Receptionist Services!

In today’s highly competitive world, you can’t afford to lose a single call from your client. Losing a client call is like committing a crime that can have a negative impact on your business perspective. So it is extremely important to hire a professional service if you are not...