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Not to toot our own horn or anything but we feel BaseTend is the best answering service. First off, we offer a 14 day free trial, how cool is that? No strings attached, after 14 days if you are not satisfied with our answering service (which we believe you will be, we just want...

When it comes to your business, which is more professional? Having someone who can answer your calls when you can’t or to let your calls go to voicemail? Voicemail or Answering Service Many businesses are starting to realize that they need a receptionist or an answering...

We’re here to tell you a little bit about BaseTend! We offer a pay as you go answering service. With Basetend Communications you receive a pay-as-you-go answering service. You are only charged for the talk time of that call. So if a call lasts 3 minutes you are charged for...

What is a no answer transfer? I’m sure you have thought about the view your business portrays on your customers. That could be why you are looking into getting an answering service or a virtual receptionist. Maybe you don’t have a lot of time to answer phones, or you...

So you’ve decided that you need some help with your business. After doing a bit of researching you stumble upon the idea of having a virtual assistant. After weighing the pros and cons you decide to take a leap of faith and hire a virtual assistant. First thing is you need...

We have all experienced a bad customer service agent at one point or another. When this happens it really makes you think about what characteristics a good customer service agent should embody. When you think of a customer service agent, what are some characteristics of a good...

You know that every call is important to your business, whether it creates a sale, or it’s an angry customer. It’s a way to learn from your mistakes. How you talk on the phone is extremely important and can be a big deciding factor on your returning business. We all...

Why do I need a Virtual Receptionist? Have you ever thought, wow I really need a receptionist but not someone full time for the number of calls you might have in the run of a day? Have you ever thought about hiring a virtual receptionist? There are many benefits to hiring a...

  Were sorry you had to listen to that. What makes good customer service? Obviously not the customer service agent in this video (which by the way this video is just 8 out of the 18-minute long conversation). Everyone has had an interaction with a customer service agent at...

In today’s highly competitive world, you can’t afford to lose a single call from your client. Losing a client call is like committing a crime that can have a negative impact on your business perspective. So it is extremely important to hire a professional service if you are not...