inbound call center Archives -
25
Aug

Who is the Best Answering Service?

Not to toot our own horn or anything but we feel BaseTend is the best answering service. First off, we offer a 14 day free trial, how cool is that? No strings attached, after 14 days if you are not satisfied with our answering service (which we believe you will be, we just want...
20
Jun

Voicemail vs Answering Service

When it comes to your business, which is more professional? Having someone who can answer your calls when you can’t or to let your calls go to voicemail? Voicemail or Answering Service Many businesses are starting to realize that they need a receptionist or an answering...
27
May

Is there a pay as you go Answering Service?

With Basetend Communications you receive a pay-as-you-go answering service. You are only charged for the talk time of that call. So if a call lasts 3 minutes you are charged for the 3 minutes. There are no charges for the after call work. Why pay for a full-time in-house...
05
May

What is a No Answer Transfer?

What is a no answer transfer? I’m sure you have thought about the view your business portrays on your customers. That could be why you are looking into getting an answering service or a virtual receptionist. Maybe you don’t have a lot of time to answer phones, or you...
29
Apr

Virtual Assistant- How to Choose The Perfect One

So you’ve decided that you need some help with your business. After doing a bit of researching you stumble upon the idea of having a virtual assistant. After weighing the pros and cons you decide to take a leap of faith and hire a virtual assistant. First thing is you need...
15
Apr

Characteristics of a Good Customer Service Agent

We have all experienced bad customer service at one point or another. When this happens it really makes you think about what characteristics a good customer service agent should embody. When you think of a customer service agent, what are some characterisitics of a good customer...
07
Apr

5 tips for Handling your Business Calls

You know that every call is important to your business, whether it creates a sale, or has an angry customer, it’s a way to learn from your mistakes. How you talk on the phone is extremely important and can be a big deciding factor on your returning business. We know that...
01
Apr

Do you need a Virtual Receptionist?

Have you ever thought, wow I really need a receptionist but not someone full time for the number of calls you might have in the run of a day? Have you ever thought about hiring a virtual receptionist? There are many benefits to hiring a virtual receptionist and we wanted to...
18
Mar

Inbound Call Center Comcast Lacks Customer Service

  What makes good customer service? Obviously not the customer service agent in this video (which by the way this video is just 8 out of the 18-minute long conversation). Everyone has had an interaction with a customer service agent at some point in their life, whether it be...
20
Nov

Leave an Everlasting Positive Impression on Your Clients by Availing Our Virtual Receptionist Services!

In today’s highly competitive world, you can’t just afford to lose a single call from your client. Losing a client call is like committing a crime that can badly hamper your business perspective. So it is extremely important to hire a professional service if you are not capable...
12