inbound call center canada Archives -
25
Aug

Who is the Best Answering Service?

Not to toot our own horn or anything but we feel BaseTend is the best answering service. First off, we offer a 14 day free trial, how cool is that? No strings attached, after 14 days if you are not satisfied with our answering service (which we believe you will be, we just want...
27
May

Is there a pay as you go Answering Service?

With Basetend Communications you receive a pay-as-you-go answering service. You are only charged for the talk time of that call. So if a call lasts 3 minutes you are charged for the 3 minutes. There are no charges for the after call work. Why pay for a full-time in-house...
05
May

What is a No Answer Transfer?

What is a no answer transfer? I’m sure you have thought about the view your business portrays on your customers. That could be why you are looking into getting an answering service or a virtual receptionist. Maybe you don’t have a lot of time to answer phones, or you...
22
Apr

Misconceptions of Virtual Assistants

Many business owners are reluctant when it comes to hiring a professional receptionist because it takes expert skills to handle calls and customer service tasks on a regular basis. A number of companies counter this issue by employing a straightforward strategy: hire virtual...
15
Apr

Characteristics of a Good Customer Service Agent

We have all experienced bad customer service at one point or another. When this happens it really makes you think about what characteristics a good customer service agent should embody. When you think of a customer service agent, what are some characterisitics of a good customer...
07
Apr

5 tips for Handling your Business Calls

You know that every call is important to your business, whether it creates a sale, or has an angry customer, it’s a way to learn from your mistakes. How you talk on the phone is extremely important and can be a big deciding factor on your returning business. We know that...
01
Apr

Do you need a Virtual Receptionist?

Have you ever thought, wow I really need a receptionist but not someone full time for the number of calls you might have in the run of a day? Have you ever thought about hiring a virtual receptionist? There are many benefits to hiring a virtual receptionist and we wanted to...
18
Mar

Inbound Call Center Comcast Lacks Customer Service

  What makes good customer service? Obviously not the customer service agent in this video (which by the way this video is just 8 out of the 18-minute long conversation). Everyone has had an interaction with a customer service agent at some point in their life, whether it be...