customer service Archives -
25
Aug

Who is the Best Answering Service?

Not to toot our own horn or anything but we feel BaseTend is the best answering service. First off, we offer a 14 day free trial, how cool is that? No strings attached, after 14 days if you are not satisfied with our answering service (which we believe you will be, we just want...
20
Aug

Phone Answering Service for Small Business

Have you ever thought, “I get too many phone calls and need help,”? well, you need a telephone answering service for your small business. These days, if you don’t answer your calls most callers will not leave a voicemail for you to get back to them and instead...
20
Jun

Voicemail vs Answering Service

When it comes to your business, which is more professional? Having someone who can answer your calls when you can’t or to let your calls go to voicemail? Voicemail or Answering Service Many businesses are starting to realize that they need a receptionist or an answering...
09
May

Should I hire a Virtual Assistant Overseas?

Hiring a virtual assistant overseas has gotten a bad reputation over the years. It is mostly people from North America looking to save some money that hires a virtual assistant overseas because they can get away with not paying too much. One thing you have to keep in mind is the...
15
Apr

Characteristics of a Good Customer Service Agent

We have all experienced bad customer service at one point or another. When this happens it really makes you think about what characteristics a good customer service agent should embody. When you think of a customer service agent, what are some characterisitics of a good customer...
01
Apr

Do you need a Virtual Receptionist?

Have you ever thought, wow I really need a receptionist but not someone full time for the number of calls you might have in the run of a day? Have you ever thought about hiring a virtual receptionist? There are many benefits to hiring a virtual receptionist and we wanted to...
18
Mar

Inbound Call Center Comcast Lacks Customer Service

  What makes good customer service? Obviously not the customer service agent in this video (which by the way this video is just 8 out of the 18-minute long conversation). Everyone has had an interaction with a customer service agent at some point in their life, whether it be...