call answering service Archives -
25
Aug

Who is the Best Answering Service?

Not to toot our own horn or anything but we feel BaseTend is the best answering service. First off, we offer a 14 day free trial, how cool is that? No strings attached, after 14 days if you are not satisfied with our answering service (which we believe you will be, we just want...
20
Aug

Phone Answering Service for Small Business

Have you ever thought, “I get too many phone calls and need help,”? well, you need a telephone answering service for your small business. These days, if you don’t answer your calls most callers will not leave a voicemail for you to get back to them and instead...
20
Jun

Voicemail vs Answering Service

When it comes to your business, which is more professional? Having someone who can answer your calls when you can’t or to let your calls go to voicemail? Voicemail or Answering Service Many businesses are starting to realize that they need a receptionist or an answering...
13
Jun

How to Answer the Telephone

All calls that come into BaseTend, are answered professionally. We will treat your clients just as you would personally treat them and we always sound friendly, as if we have a smile in our voice. For example, we can answer your calls like “Thank you for calling BaseTend...
05
Jun

What are some Pros to hiring Virtual Receptionists?

Virtual Receptionists are becoming a ‘must’  for business owners. For the last 10 years, there has been an increase in Virtual Receptionists coming into the job market. When you hire an in-house receptionist, you as an employer will have to submit monthly remittances...
27
May

Is there a pay as you go Answering Service?

With Basetend Communications you receive a pay-as-you-go answering service. You are only charged for the talk time of that call. So if a call lasts 3 minutes you are charged for the 3 minutes. There are no charges for the after call work. Why pay for a full-time in-house...
16
May

What is a Virtual Receptionist?

Is having a receptionist costly? Have you ever heard of a virtual receptionist? Defining a Virtual Receptionist We are a group of friendly people who handle your calls when you’re busy. We treat your clients with the respect that you would yourself and do our best to handle...
05
May

What is a No Answer Transfer?

What is a no answer transfer? I’m sure you have thought about the view your business portrays on your customers. That could be why you are looking into getting an answering service or a virtual receptionist. Maybe you don’t have a lot of time to answer phones, or you...
15
Apr

Characteristics of a Good Customer Service Agent

We have all experienced bad customer service at one point or another. When this happens it really makes you think about what characteristics a good customer service agent should embody. When you think of a customer service agent, what are some characterisitics of a good customer...
07
Apr

5 tips for Handling your Business Calls

You know that every call is important to your business, whether it creates a sale, or has an angry customer, it’s a way to learn from your mistakes. How you talk on the phone is extremely important and can be a big deciding factor on your returning business. We know that...
12