What is a no answer transfer? I’m sure you have thought about the view your business portrays on your customers. That could be why you are even looking into getting an answering service or a virtual receptionist. Maybe you don’t have a lot of time to answer phones, or you need some of your tasks out sourced. One of the things you really need to think about is, what could happen if I don’t answer my phone. The worst case scenario is that you could lose a customer or a sale. What if that customer was looking for a service or product right away and then went to a different provider because you didn’t answer your phone? That customer then calls another provider and gets the service or product from them.
A no answer transfer could be an option for you
A couple options you have is, you could get a receptionist or answering service to handle all your calls. They can answer, transfer and schedule accordingly. Or you can have it so that if you don’t answer your calls by a certain amount of rings, you can then have the call transferred to your receptionist or answering service, neat huh? This is called a no answer transfer. A no answer transfer can be set up to transfer calls after nobody answers on a certain amount of rings.
On days where you know you have time to answer calls, this is great. Maybe you stepped out for just a couple minutes, a no answer transfer would be a great option to have set up, so you know you are not missing any important calls.
If this is something that might interest you, please get in contact with BaseTend so we can answer any questions you might have and we can get you started on a no answer transfer for your business.