north american inbound call center Archives -
25
Aug

Who is the Best Answering Service?

Not to toot our own horn or anything but we feel BaseTend is the best answering service. First off, we offer a 14 day free trial, how cool is that? No strings attached, after 14 days if you are not satisfied with our answering service (which we believe you will be, we just want...
05
May

What is a No Answer Transfer?

What is a no answer transfer? I’m sure you have thought about the view your business portrays on your customers. That could be why you are looking into getting an answering service or a virtual receptionist. Maybe you don’t have a lot of time to answer phones, or you...
18
Mar

Inbound Call Center Comcast Lacks Customer Service

  What makes good customer service? Obviously not the customer service agent in this video (which by the way this video is just 8 out of the 18-minute long conversation). Everyone has had an interaction with a customer service agent at some point in their life, whether it be...