A specialty answering service like BaseTend helps you manage the incoming calls for your company by keeping your needs and requirements in mind. A specialty answering service, provides the same services as a call centre without actually having an employee on-board. The advantage here is that people can get the same amount and caliber of work done by paying for a specialty answering service, at a lesser cost than hiring employees.
A specialty answering service can help you create a great impression on your customers. Not only will a lively and cheerful person be able to create an impact on clients who call, but a professional will also help guide your customers in a way which is guaranteed to make them stay loyal to your company.
Being one of the most popular specialty answering services, BaseTend helps companies by providing a live answering service in the form of a virtual receptionist. This virtual receptionist not only answers calls but will take messages and schedule calls just like any real receptionist would.
Here are a few of the services offered by BaseTend which make it stand out from the rest:
Receiving and Transferring Calls
BaseTend virtual receptionists ensure that your calls are always answered, but can guarantee there will be no long-ringing calls or hold times. Once trained, your BaseTend virtual receptionist can even transfer your calls to relevant employees to guarantee that your customers are provided with the best services. This is extremely beneficial so you do not lose control over any calls when you are using a specialty answering service.
Communication is essential. You never know at what time of the day or night a customer might need assistance with a service, or have questions regarding a specific product. This is why BaseTend offers a specialty answering service which can be available round the clock. Because your BaseTend virtual receptionist will be available for the entire duration for which they are hired, this improves your quality of services viewed by your customers and clients.
Pay for what you use
One of the reasons BaseTend’s specialty answering service is popular is because you are not shackled by fixed charges and rates. This means that you will only have to pay for the duration for which you have hired the service. In this way, once you figure out the peak timings for customer calls, you can hire a BaseTend virtual receptionist for that particular time frame, saving the money which you would normally have to pay during hours of inactivity.
If you have a business which you wish to get automated and stay ahead of the game, contact BaseTend for a professional virtual receptionist today!