Some people may ask “Does an answering service book appointments?” BaseTend does! That’s exactly what we are here for. We have receptionists who are exceptionally trained, and great multitaskers! We pride ourselves in the customer service of our staff. Keeping up with all your appointments on top of your other day to day work can be exhausting. BaseTend can help you by taking your appointments by phone for you. No more leaving your client, or meeting to take appointments!

BaseTend is a answering service that makes appointments, takes messages, cancellations, and gives general information for you! With BaseTend you don’t need an expensive in house receptionist. Our services will make managing your business easier. We can use your own computer software or booking service, so you wont need to transfer to a new system. On top of all these great things we can also provide outbound reminders to prevent miscommunication with your customers or clients. Did we mention that this is all done remotely? So no need for us to come to you!

We offer appointment and answering services at all hours. “Who’s going to call in the middle of the night for an appointment”. We all have busy schedules, night time is the only time some people have to call and make an appointment, not everyone feels comfortable leaving their information on an answering machine. We are able to take phone calls, messages and appointments even after your business has closed for the day.

Each of our clients have their own script, so our receptionists say what you want them to say! We know every call is an opportunity to add a customer or client to your business! By having them make a connection and talk to a live person(no robots) with awesome customer service skills rather than a machine is the perfect way to lock that person in! As for returning clients, we know keeping their appointments straight is important for you and for us.

If you’re still not sure about BaseTend, we will offer you a 14 day free trial, so you can see for yourself if were worth it (we are). Not strings attached, if you are not happy with our service you are not committed to anything. We are a pay as you go service, so no monthly fees or yearly contracts, we don’t need any of that.  Have we won you over yet? Let us show you what we can do!

So do you think BaseTend will improve your business? Give us a call or an email and we will be sure to answer answer any questions you have about BaseTend!