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Many business owners are reluctant when it comes to hiring a professional receptionist because it takes expert skills to handle calls and customer service tasks on a regular basis. A number of companies counter this issue by employing a straightforward strategy: hire virtual...

We have all experienced a bad customer service agent at one point or another. When this happens it really makes you think about what characteristics a good customer service agent should embody. When you think of a customer service agent, what are some characteristics of a good...

You know that every call is important to your business, whether it creates a sale, or it’s an angry customer. It’s a way to learn from your mistakes. How you talk on the phone is extremely important and can be a big deciding factor on your returning business. We all...

Why do I need a Virtual Receptionist? Have you ever thought, wow I really need a receptionist but not someone full time for the number of calls you might have in the run of a day? Have you ever thought about hiring a virtual receptionist? There are many benefits to hiring a...

  Were sorry you had to listen to that. What makes good customer service? Obviously not the customer service agent in this video (which by the way this video is just 8 out of the 18-minute long conversation). Everyone has had an interaction with a customer service agent at...

In today’s highly competitive world, you can’t afford to lose a single call from your client. Losing a client call is like committing a crime that can have a negative impact on your business perspective. So it is extremely important to hire a professional service if you are not...