A specialty answering service helps you manage your company’s incoming calls, according to the needs of your business using a call centre method. Through these kinds of services, you can gain all of the benefits of having an in-house employee, without actually having one.
Hiring a specialty answering service helps you save on costs and maintain a good profile in front of your customers. If there is a cheerful and professional person at the end of every call your customers make, then it will enhance your company image and increase the impact on your clients. No unexpected time off from sick or unwell employees or worry about their long vacation days, we are here 24/7 so you never have to worry.
Highly Trained Specialty Answering Service
BaseTend offers a specialty answering service, with highly trained professionals who greet your customers with practiced courtesy and respect. You choose how you would like the receptionist to answer the phone and you can boost your brand by having your virtual receptionist mention any promotions during the calls. We are here to help suit your business needs!
Receiving and Transferring Your Calls
Our BaseTend specialty answering service is not limited to answering calls. BaseTend’s virtual receptionists will make sure that there are no missed calls or long queue lines. On top of that, they make sure to transfer your calls to your relevant employees, as per your instructions. This way, you still have control over your calls, while enjoying the benefits of a Specialty Answering Service.
Availability at All Times
Your staff members may not be available all of the time, or may be away when an important call comes in. BaseTend’s trained professionals will be available to you every minute that you need them. This assures an improvement in not just the quality of your service but in the quantity of the calls handled properly.
Appointment Booking Service
BaseTend’s Specialty Answering Service will be ready to take orders from your customers, book their appointments or make any changes for you. They will also take emails, messages and phone numbers and forward all of the details to your employees properly so your company’s operations keep running smoothly.
Pay According To Your Use
If you hire in-house staff, you will have to pay them full time. With BaseTend’s Specialty Answering Service, you can choose when to turn on or turn off your service. So if you are expecting calls only at a certain time of the day, or suddenly have to go away and need someone to take over, you can rely on BaseTend.
Having a specialty answering service can help you get ahead of your competition and make your business operations more optimized. You can hire a virtual receptionist from BaseTend now, or simply learn more about their services by calling 1-866-970-2263.