All calls that come into BaseTend, are answered professionally. We will treat your clients just as you would personally treat them and we always sound friendly, as if we have a smile in our voice.
For example, we can answer your calls like “Thank you for calling BaseTend Communication, my name is ___________ How may I help you today?” We can also customize the script to fit your business needs and what you would want your customers to hear. We are an extension of your own business and will match up as much as possible to that by responding to calls with your company name and providing information in a timely and courteous manner. We want your clients to feel comfortable while they are on the phone and not disrespected or rushed. We want to see you excel and do well in your business, and by having the first person in contact with your customers be a warm and professional interaction, we can assure that you will not be disappointed
Our answering service can be a very custom service fit to your business. When you tell us how you want us to answer your calls, we will follow your instructions that you have previously submitted to us. You can also include any information that you might want your customers to know, like your cancellation policy, your hours or any other policies you might have.
If you want our virtual receptionists answering your calls, we need as much information as possible so we can assist your customers in a professional manner. Many people aren’t aware that we are an off-site virtual assistant company. Our virtual assistants are very friendly and courteous when on the phones.We will also close your phone calls in a professional manner as well. Some examples of closings are “Thank you for calling BaseTend, have a great day” or simply close the conversation by saying “Have a great day!”
If you want us to answer your calls, please get in contact with us! We would love to work with you!