Luxe Salon 3524 Fruitville Rd Sarasota, Florida (EST – 1 hour behind ADT)
Cross Streets for the mall are S Beneva Rd and Fruitville Rd (Walgreens in the same mall) We are in the Fruitville Forum Mall right next store to the flower shop
Web Site: luxesalonspa-srq.com
UserID: firstname.lastname@example.org Password: basetend221
“Thank you for calling , Luxe Salon , My name is _______ How may I help you today?”
CHECK WHICH STYLIST YOU ARE BOOKING!!!! IF BIG CHANGE BOOK FREE CONSULTATION FIRST! CHECK IF ITS COLOUR/HIGHLIGHT, HOW LONG IS YOUR HAIR? When in doubt of time frame have them call the stylist directly.
Ask if they have a GC, if they do then you cannot book with Maggie Mogler or Ashley Doty.
DO NOT BOOK for a Suzanne Jones. Get her off the line asap, say you have other calls.
We can book for: Lisa, Cindy Derby, Cindy Lind, Lori Wagner (only if they specifically ask for her), Cheryl Laroca.
We CANNOT book people that are not in the list above. If people want to schedule with them give them their direct number: Shari 941 586 1015 sandy Robbins 941 356 3482 Ashley Courtney 942 809 8434 Jenny Mcarvey 941 376 6487 If customers want them give the number. Log as call for information.
We also need to ensure we make sure the appointment type is correct, ask the caller if they are making a big change (colour or highlight, are they going from black to blonde) and how long their hair is, so that we can correctly schedule them in. If it seems complicated schedule them for a consultation first. If the timing seems tight give them the stylists contact info and have them call directly.
Do not state prices as final, they are starting only- consult with their stylist for a price.
Check catagories for services.
Anytime a client asks for a specific stylist and can’t get an appointment send the info to the stylist.
WHICH Cyndi? There are two. Cyndi Derby is the blonde one, cindi lind has black hair. Cyndi Lind 941 893 7546 when in doubt give them cindi linds number to call.
Cheryl Laroca: Does hair exentions and colour, is very experienced.
Colour: If big change book a consultation first to determine service and price.
Hair salon and face waxing only No injections.
Bridal do’s – send lisa a message with number of people and titles, so she can coordinate, cell phone number and email. EMAIL is important. Lisa will go to the location. Get customers name/number/email/location and time of event and send it to Lisa
Straightening: It is under keratin smoothing. We don’t do relaxers
Keratin smoothing/keratin straightening or Brazilian keratin: $120- $300 depending upon product and hair thickness and length- short and long on the menu. – for this get email and phone number of client so stylist can contact.
Sending message to stylists: please use this format:
Message regarding: Leslie Jane Smith 555 555 5555 ,would like to have a mani/ped on July 31st at 5:00 pm nothing showing availability.
We have a boutique area filled with many unique items including jewelry, hair accessories, fancy cell phone cases, scarves, and a line of organic soaps, lotions and potions from
Mondays avail for some check the calendar
Tues. – Fri.: 9 a.m. – 8p.m.
Saturday: 9 a.m. –4 p.m.