With the fast paced and customer service centric business world, every call is an opportunity to add to your client list. After business hours is sometimes the only opportunity for people with busy life styles to make phone calls. If someone is not available to answer your businesses phone during these hours, that can be an opportunity lost.
One of the most frequently asked questions that we receive is “Does Basetend provide after hours answering service?” Our answer to this is, we absolutely do! These are the prime hours for us to help you and your business grow. Although, we do help with the day-to -day incoming calls as well, usually we are working in conjunction with staff who already monitor the phone lines. After the business is closed, most of the time, the owner forwards the incoming calls to their personal cellphone. We want to also alleviate that stress from you! You deserve to be able to take your personal time as well, even as the owner.
With having an after hours answering service, you will have no more missed calls which could have turned into potential business. 72% of people will not leave a message if they call and no one answers. They will either try to call back later or find a business that they can get a hold of. This could be anything from needing to switch an appointment that they are now unable to attend, pricing for a product or service that they desire, or even just a general question about what your business does. We can make sure that these calls are answered, and the client is taken care of accordingly.
People want to feel like their time is valued and one way to achieve that is by having a live person directly dealing with them. This is another benefit of having an after hours answering service. Instead of someone listening to a recording and then having to leave a short, rushed message, they can speak with someone and make that personal connection.
Having an after hours answering service gives you an upper hand on your competitors. Trained virtual assistants are going to be helping your clients with appointments, questions, and messages, that normally would be getting saved on an answering machine. Hopefully, these messages would be checked the next morning but sometimes things get over looked and people get busy. Your business having the advantage of an after hours answering service gives you that head start.
There is no downfall in having your after-hours calls being handled by an answering service. Basetend can provide this coverage consistently and it gives your business that added personal touch! We want to help your business succeed and grow, not see you missing potential business due to unanswered calls. 69% of people have stated that if they called a business and they did not answer, they would not call back but look for a similar company. Don’t let this happen to you! Sign up for our 14-day free trial and see for yourself!