Blog | BaseTend
13
Jun

How to Answer the Telephone

All calls that come into BaseTend, are answered professionally. We will treat your clients just as you would personally treat them and we always sound friendly, as if we have a smile in our voice. For example, we can answer your calls like “Thank you for calling BaseTend...
05
Jun

What are some Pros to hiring Virtual Receptionists?

Virtual Receptionists are becoming a ‘must’  for business owners. For the last 10 years, there has been an increase in Virtual Receptionists coming into the job market. When you hire an in-house receptionist, you as an employer will have to submit monthly remittances...
27
May

Is there a pay as you go Answering Service?

With Basetend Communications you receive a pay-as-you-go answering service. You are only charged for the talk time of that call. So if a call lasts 3 minutes you are charged for the 3 minutes. There are no charges for the after call work. Why pay for a full-time in-house...
16
May

What is a Virtual Receptionist?

Is having a receptionist costly? Have you ever heard of a virtual receptionist? Defining a Virtual Receptionist We are a group of friendly people who handle your calls when you’re busy. We treat your clients with the respect that you would yourself and do our best to handle...
09
May

Should I hire a Virtual Assistant Overseas?

Hiring a virtual assistant overseas has gotten a bad reputation over the years. It is mostly people from North America looking to save some money that hires a virtual assistant overseas because they can get away with not paying too much. One thing you have to keep in mind is the...
05
May

What is a No Answer Transfer?

What is a no answer transfer? I’m sure you have thought about the view your business portrays on your customers. That could be why you are looking into getting an answering service or a virtual receptionist. Maybe you don’t have a lot of time to answer phones, or you...
29
Apr

Virtual Assistant- How to Choose The Perfect One

So you’ve decided that you need some help with your business. After doing a bit of researching you stumble upon the idea of having a virtual assistant. After weighing the pros and cons you decide to take a leap of faith and hire a virtual assistant. First thing is you need...
22
Apr

Misconceptions of Virtual Assistants

Many business owners are reluctant when it comes to hiring a professional receptionist because it takes expert skills to handle calls and customer service tasks on a regular basis. A number of companies counter this issue by employing a straightforward strategy: hire virtual...
15
Apr

Characteristics of a Good Customer Service Agent

We have all experienced bad customer service at one point or another. When this happens it really makes you think about what characteristics a good customer service agent should embody. When you think of a customer service agent, what are some characterisitics of a good customer...
07
Apr

5 tips for Handling your Business Calls

You know that every call is important to your business, whether it creates a sale, or has an angry customer, it’s a way to learn from your mistakes. How you talk on the phone is extremely important and can be a big deciding factor on your returning business. We know that...