Virtual Receptionists are becoming a ‘must’  for business owners. For the last 10 years, there has been an increase in Virtual Receptionists coming into the job market. When you hire an in-house receptionist, you as an employer will have to submit monthly remittances...

We’re here to tell you a little bit about BaseTend! We offer a pay as you go answering service. With Basetend Communications you receive a pay-as-you-go answering service. You are only charged for the talk time of that call. So if a call lasts 3 minutes you are charged for...

Is having a receptionist costly? Have you ever heard of a virtual receptionist? Defining a Virtual Receptionist We are a group of friendly people who handle your calls when you’re busy. We treat your clients with the respect that you would yourself and do our best to handle...

Hiring a virtual assistant overseas has gotten a bad reputation over the years. It is mostly people from North America looking to save some money that hires a virtual assistant overseas because they can get away with not paying too much money for them. One thing you have to keep...

What is a no answer transfer? I’m sure you have thought about the view your business portrays on your customers. That could be why you are looking into getting an answering service or a virtual receptionist. Maybe you don’t have a lot of time to answer phones, or you...

So you’ve decided that you need some help with your business. After doing a bit of researching you stumble upon the idea of having a virtual assistant. After weighing the pros and cons you decide to take a leap of faith and hire a virtual assistant. First thing is you need...

Many business owners are reluctant when it comes to hiring a professional receptionist because it takes expert skills to handle calls and customer service tasks on a regular basis. A number of companies counter this issue by employing a straightforward strategy: hire virtual...

We have all experienced a bad customer service agent at one point or another. When this happens it really makes you think about what characteristics a good customer service agent should embody. When you think of a customer service agent, what are some characteristics of a good...

You know that every call is important to your business, whether it creates a sale, or it’s an angry customer. It’s a way to learn from your mistakes. How you talk on the phone is extremely important and can be a big deciding factor on your returning business. We all...

Why do I need a Virtual Receptionist? Have you ever thought, wow I really need a receptionist but not someone full time for the number of calls you might have in the run of a day? Have you ever thought about hiring a virtual receptionist? There are many benefits to hiring a...