Not to toot our own horn or anything but we feel BaseTend is the best answering service. First off, we offer a 14 day free trial, how cool is that? No strings attached, after 14 days if you are not satisfied with our answering service (which we believe you will be, we just want to show you what we are capable of) you walk away. After the trial, our answering service has a no contract policy. This means that you pay for the minutes you use, but if at any time you want to stop transferring to our answering service, that’s up to you and you can walk away with no penalties. We don’t believe in locking you into anything.
We offer our clients lots of flexibility with our answering service. You can choose when to transfer your calls. Some of our clients transfer their calls at all times, while others transfer only when they are away from their phone. Some clients only use our answering service as a messaging service and then call their clients back. Either way, that’s fine with us! We can also take care of your “after hours” calls. No need to have your calls go to voicemail, many people will hang up rather than actually leave a voicemail. This means you could lose out on business. Having a live receptionist answer your calls when you can’t will maximize your business. Our answering service also gives you the option of setting up a “no answer transfer” this can be a great option if you want to still take most of your calls. This option allows you to have a “back up.” If you don’t answer your call in a certain number of rings, the call will automatically be forwarded to BaseTend to answer.
Along with many different options, our virtual receptionist service offers great customer service. Our goal is to provide each and every caller top quality customer service. We start by making sure we answer your calls quickly and efficiently. This will lessen your hold times, customers hate being on hold so that’s an important first step. We tend to every caller in a courteous and professional manner. We take detailed notes for every call so you can keep track of what is going on with your calls just by quickly reading the notes.
With all the great options and customer service we offer we think we are the best and above the other answering service companies. But you can be the judge by taking on our 14 day free trial.