A specialty answering service like BaseTend helps manage the incoming calls of a company—that too, while keeping the needs and requirements of the company in mind. A specialty answering service, in essence, provides the same services as a call centre, without actually having an employee on-board. The advantage here is that people can get the same amount and calibre of work done by paying for specialty answering services, at a lesser cost than actually hiring employees.
A specialty answering service can also help you create a great impression on your customers. Not only will a lively and cheerful person be able to create an impact on clients and customers who call your company for any questions and queries, but a professional will also help guide your customers in a way which is guaranteed to make them stay loyal to your company.
Being one of the most popular specialty answering services in Fredericton, BaseTend helps companies by providing a live answering service in the form of a virtual receptionist. This virtual receptionist not only answers calls, but also takes messages and schedules calls just like any real receptionist would.
Here are a few of the services offered by BaseTend which make it stand out from the rest:
Receiving and Transferring Calls
BaseTend virtual receptionists ensure that your calls are not only answered, but also that there are no missed calls on your system. Once trained, your BaseTend virtual receptionist can even transfer your calls to relevant employees to guarantee that your customers are provided with the best services. This is extremely beneficial since you do not lose control over the calls which are received by your company when you are using a specialty answering service.
Communication is essential. You never know at what time of the day or night a customer might need assistance with a service, or have questions regarding a specific product. This is why BaseTend offers a specialty answering service which can be available round the clock. Since your BaseTend virtual receptionist will be available for the entire duration for which they are hired, improved quality of services to your customers and clients can be guaranteed.
Pay for what you use
One of the reasons for the popularity of BaseTend’s specialty answering service is that you are not shackled by fixed charges and rates. This means that you will only have to pay for the duration for which you have hired the service. In this way, once you figure out the peak timings for customer calls, you can hire a BaseTend virtual receptionist for that particular time frame, hence saving the extra dollars which you would normally have to pay even during hours of inactivity.
If you have a business in Fredericton which you wish to get automated and stay ahead of the game, contact BaseTend for a professional virtual receptionist today!