A specialty answering service is a call centre service provider that helps you manage your company’s incoming calls, according to the needs of your business. Through these kinds of services, you can gain all of the benefits of having an in-house employee, without actually having one. So in a way, you are paying for a service, rather than hiring an employee to answer your calls.
Hiring a specialty answering service helps you save on costs and maintain a good profile in front of your customers. If there is a cheerful and professional person at the end of every call your customers make, then it will enhance your company image and increase your impact on your clients.
A prime example of a specialty answering service in Fredericton is BaseTend. BaseTend provides the people of Fredericton with a live answering service in the form of a virtual receptionist. In addition to answering your call, a BaseTend receptionist takes messages, schedules your calls and does just about everything a real receptionist does.
Highly Trained Virtual Receptionists
BaseTend offers a specialty answering service, with highly trained professionals who greet your customers with practiced courtesy and respect. You can specialize which greeting your virtual receptionist should adopt with your customers. You can even boost your brand by having your virtual receptionist mention the promotions during the calls.
Receiving and Transferring Your Calls
The BaseTend specialty answering service is not limited to answering calls. BaseTend virtual receptionists will make sure that there are no missed calls or long ringing phones. On top of that, they make sure to transfer your calls to your relevant employees, as per your instructions. This way, you still have control over your calls, while enjoying the benefits of a specialty answering service.
Availability at All Times
Your staff members may not be available all of the time, or may be away when an important call comes in. BaseTend’s trained professionals will be available to you every minute of the duration you have hired them for. This assures an improvement in not just the quality of your service, but also, in the quantity of the calls handled properly.
BaseTend virtual receptionists will be ready to take orders from your customers and also book their appointments with you. They will also take emails and messages and forward all of the details to your employees properly, so that your company’s operations keep running smoothly.
Pay According To Your Use
If you hire in-house staff, you will have to pay them full time. With BaseTend specialty answering service, you only have to pay for the time duration you have hired the service for. So if you are expecting calls only at a certain time of the day, or suddenly have to go away for a day, and need someone to take over, you can rely on BaseTend.
Having a specialty answering service can help you get ahead of your competition and make your business operations more optimized. You can hire a virtual receptionist from BaseTend now, or simply learn more about their services by calling 1-866-970-2263.