All calls that come into BaseTend on the phone number we provide for you, are answered professionally. We will treat your clients just as you would personally treat them. We always sound friendly like we have a smile in our voice.
For example we can answer your calls like “Thank you for calling BaseTend Communication , my name is ___________ How may I help you today? We can also customize the script to fit your business needs and what you would want your customers to hear.
We are an extension of your own business and will match up as much as possible to that. We want your clients to feel comfortable when we answer your calls.
We will never disrespect any of your clients. We want to see you excel and do well in your business, so we will be as professional as possible.
Our answering service can be a very custom service fit to your business. When you tell us how you want us to answer your calls, we will follow your instructions that you have previously submitted to us. You can also include any information that you might want your customers to know, like your cancellation policy, your hours or any other policies you might have.
If you want our virtual receptionists answering your calls, we need as much information as possible so we can assist your customers in a professional manner.
Many people aren’t aware that we are an offsite virtual assistant company, unless they ask. Our virtual assistants are very friendly and courteous when on the phones.
We will also close your phone calls in a professional manner as well. Some examples of closings are “Thank you for calling BaseTend, have a great day” or simply close the conversation by saying “Have a great day!”
If you want us to answer your calls, please get in contact with us! We would love to work with you!